Hetton Dental Practice
Patient documents
Below are some useful documents in PDF format. If you wish to discuss any of this information please contact the Practice.
Practice leaflet
A copy of our practice leaflet giving patients essential information about our practice
Practice Leaflet Publisher 2022.pdf
Adobe Acrobat document [553.6 KB]
A copy of our practice leaflet giving patients essential information about our practice
Practice Leaflet Publisher 2022.pdf
Adobe Acrobat document [553.6 KB]
Data Privacy Notice
Our practice's data privacy notice
Data Privacy Notice 2022.pdf
Adobe Acrobat document [198.8 KB]
Our practice's data privacy notice
Data Privacy Notice 2022.pdf
Adobe Acrobat document [198.8 KB]
Complaints code of practice
A patient's guide to how we handle complaints within the practice
Complaints - code of practice for patien[...]
Adobe Acrobat document [738.3 KB]
A patient's guide to how we handle complaints within the practice
Complaints - code of practice for patien[...]
Adobe Acrobat document [738.3 KB]
GDC standards
How the dental professionals within our practice comply with the requirements of the General Dental Council (GDC)
GDC standards - patient leaflet.pdf
Adobe Acrobat document [852.6 KB]
How the dental professionals within our practice comply with the requirements of the General Dental Council (GDC)
GDC standards - patient leaflet.pdf
Adobe Acrobat document [852.6 KB]
Quality Assurance Policy
This document outlines how we aim to provide the best possible service to our patients
Quality Assurance Policy 2022.pdf
Adobe Acrobat document [609.4 KB]
This document outlines how we aim to provide the best possible service to our patients
Quality Assurance Policy 2022.pdf
Adobe Acrobat document [609.4 KB]
New Patient Acceptance
This document outlines our acceptance policy for new NHS patients
New Patient Acceptance Policy 22.pdf
Adobe Acrobat document [421.9 KB]
This document outlines our acceptance policy for new NHS patients
New Patient Acceptance Policy 22.pdf
Adobe Acrobat document [421.9 KB]
Failed Appointments Policy
This document outlines our process for managing appointments that are not attended or cancelled at short notice.
Failed Appointments Policy 22.pdf
Adobe Acrobat document [528.5 KB]
This document outlines our process for managing appointments that are not attended or cancelled at short notice.
Failed Appointments Policy 22.pdf
Adobe Acrobat document [528.5 KB]
Access and Urgent Treatment Policy
This document outlines how we manage patients with urgent treatment needs.
Access and Urgent Treatment Policy 22.pd[...]
Adobe Acrobat document [600.3 KB]
This document outlines how we manage patients with urgent treatment needs.
Access and Urgent Treatment Policy 22.pd[...]
Adobe Acrobat document [600.3 KB]
Payment and Refund Policy
This document outlines how we manage payments and refunds.
Payment and Refund Policy 22.pdf
Adobe Acrobat document [593.9 KB]
This document outlines how we manage payments and refunds.
Payment and Refund Policy 22.pdf
Adobe Acrobat document [593.9 KB]
NHS new "urgent access" patient information
This is an information document for patients using our "NHS access" slots on a Thursday morning from 30th November 2023.
Patient Info sheet for urgent access.pdf
Adobe Acrobat document [447.9 KB]
This is an information document for patients using our "NHS access" slots on a Thursday morning from 30th November 2023.
Patient Info sheet for urgent access.pdf
Adobe Acrobat document [447.9 KB]
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