Some useful information below.
Please contact us if you wish to arrange an intial examination appointment. We are always happy to welcome new patients and re-welcome old faces!
Due to capacity restrictions in the COVID 19 pandemic we are not currently taking on new NHS patients for routine care. We continue to triage any patients requiring urgent care in line with NHS guidance.
Please ask for more details if you would like to register for purely private treatment. Services are available either on a pay-as-you-go basis or via our Practice Plan membership scheme.
Preventative care: check-up at least once a year
Generally, you should come for a check-up at least once a year to make sure that you are looking after your teeth properly and to have their condition checked.
Potential problems identified early are often easier to treat than if they are left to progress.
Your dentist will advise you on how often you should be seen at your check up appointment. We use NHS NICE Guidelines to help us establish how often this should be, ranging from every 3 months for patients at high risk of dental disease, to every 2 years for those at lowest risk.
Please give us as much notice as possible if you are unable to attend your appointment.
We reserve the right to refuse to see patients who repeatedly miss appointments or make cancellations at short notice. We regard cancellations with less than 24 hours notice in the same regard as missed appointments.
Feedback and Complaints
We value all patient feedback we received, be it positive or negative, and look to act on suggestions made. Please feel free to email feedback, or if you wish to provide this in an anonymous manner, a comments box is provided at the practice for this purpose.
Patients wishing to make a formal complaint should contact Victoria or John Gamon at the practice.
A copy of our complaints procedure can be found on the patient documents page. This includes details of who to contact if you are not happy with the practice's response to your complaint.
Your personal information and how we use it
We treat how we handle our patient's personal information very seriously and comply with requirements of the General Data Protection Regulations (GDPR).
Our privacy notice explains what personal information the practice holds,why we hold and process it, who we might share it with and your rights and freedoms under the law. A copy can be found on the patient documents page.
Any further questions?
Call us on 0191 5262589 or contact us directly using the contact form.
(not for appointments)
Hetton Dental Practice
84 Station Road
Tyne & Wear
Monday 9am - 1pm
2pm - 6.00pm
Tuesday 9am - 1pm
2pm - 5pm
Wednesday 9am - 1pm
2pm - 5pm
Thursday 9am - 1pm
2pm - 6pm
Friday 9am - 2.00pm
For our Christmas opening hours, of if you have a dental problem outside our opening hours, please see the emergency plan.