Hetton Dental Practice
Hetton Dental Practice 

Patient Information 

Some useful information below.

New patient?

Please contact us if you wish to arrange an intial examination appointment. We are always happy to welcome new patients and re-welcome old faces! 

 

We are currently taking on new NHS patients, however appointments will not be available with all of our Dentists.

 

Please ask for more details if you would like to register for purely private treatment. Services are available either on a pay-as-you-go basis or via our Practice Plan membership scheme.

Preventative care: check-up at least once a year

Generally, you should come for a check-up at least once a year to make sure that you are looking after your teeth properly and to have their condition checked.

 

Potential problems identified early are often easier to treat than if they are left to progress.


Your dentist will advise you on how often you should be seen at your check up appointment. We use NHS NICE Guidelines to help us establish how often this should be, ranging from every 3 months for patients at high risk of dental disease, to every 2 years for those at lowest risk.

Cancelling appointments

Please give us as much notice as possible if you are unable to attend your appointment. 

 

We reserve the right to refuse to see patinents who repeatedly miss appointments or make cancellations at short notice. We regard cancellations with less than 24 hours notice in the same regard as missed appointments.

Feedback and Complaints

We value all patient feedback we received, be it positive or negative, and look to act on suggestions made. Please feel free to email feedback, or if you wish to provide this in an anonymous manner, a comments box is provided at the practice for this purpose. 

 

Patients wishing to make a formal complaint should contact Victoria or John Gamon at the practice. 

 

A copy of our complaints procedure can be found on the patient documents page. This includes details of who to contact if you are not happy with the practice's response to your complaint.

 

Your personal information and how we use it

We treat how we handle our patient's personal information very seriously and comply with requirements of the General Data Protection Regulations (GDPR).

 

Our privacy notice explains what personal information the practice holds,why we hold and process it, who we might share it with and your rights and freedoms under the law. A copy can be found on the patient documents page.

 

 

Any further questions?

Call us on 0191 5262589 or contact us directly using the contact form.

Contact us:

Tel:

0191 5262589

 

E-mail:

victoria.gamon@nhs.net

 

Address

Hetton Dental Practice

84 Station Road 

Hetton-le-Hole

Tyne & Wear

DH5 9JB

 

 

Opening hours

Monday 9am - 12.30pm

2pm - 6.30pm

Tuesday 9am - 1pm

2pm - 7pm

Wednesday 9am - 1pm

2pm - 5pm

Thursday 9am - 1pm

2pm - 6pm

Friday 9am - 2.00pm

 

If you have a dental problem outside our opening hours, please see the emergency plan

 

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